Frequently asked questions
CAN I TRY ON UNDERWEAR OR SOCKS?
For hygiene reasons, briefs and socks cannot be tried on or returned once their packaging has been opened.
Where do you ship?
We currently ship within the European Union, the United Kingdom, and Switzerland.
What is your return policy?
You may request a return within 14 days of receiving your order.
Returned items must be unworn, unwashed, unused, and returned with all tags and original packaging intact.
For more information visit our Shipping & Returns page.
How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery address.
Free shipping is available on orders exceeding:
- €125 within the Netherlands
- €200 within the European Union
- €250 to the United Kingdom and Switzerland
Free shipping thresholds apply automatically at checkout.
How long does delivery take?
Estimated delivery times are:
- The Netherlands: 2–4 working days
- European Union: 3–7 working days
- United Kingdom: 5–10 working days
- Switzerland: 5–10 working days
Delivery times may vary during busy periods.
WHO COVERS RETURN OR EXCHANGE SHIPPING COSTS?
All return and exchange shipping costs are the responsibility of the customer.
WILL I HAVE TO PAY CUSTOMS OR IMPORT FEES?
Orders shipped outside the European Union, including the United Kingdom and Switzerland, may be subject to local customs duties or import taxes. These charges are the responsibility of the customer.